We want every experience with Deys Medical to be seamless. If something isn't right, here's exactly how we'll make it better.
Last updated: July 2026
IMPORTANT: PLEASE READ BEFORE RETURNING
7 Days
Coupon Code Only
30 Days
Email Us
Scope of this Policy
Where applicable, this policy operates in accordance with the Consumer Protection Act, 2019, applicable FSSAI regulations, and the Drugs & Cosmetics Act, 1940.
Return Eligibility & Time Window
- A return request must be raised within 7 days of the delivery date.
- Requests raised after this window will not be accepted.
Return is allowed only if:
- Product arrived damaged
- Product is defective
- Wrong product received
- Product expired
Return NOT allowed if:
- You simply don't like the product
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Please note: “Change of mind” and “no longer required” are not accepted as return grounds.
Damaged, Defective, Wrong or Expired Products
We take quality and accuracy seriously. If your order arrives damaged, defective, incorrect, or has passed its expiry date, please contact us within 48 hours of delivery. These cases are treated with priority.
Accepted grounds under this category:
- Product visibly damaged due to mishandling in transit (dented, crushed, leaking packaging).
- Manufacturing defect observed at the time of delivery.
- Wrong product or wrong variant delivered against the confirmed order.
- Product delivered past its printed expiry / best-before.
Evidence required:
- Clear photographs of the sealed outer package, damaged item, and batch/expiry.
- A short video while unpacking the parcel is recommended for damaged/ leakage.
- Photographs of the shipping label showing the order number.
Submit all evidence through mail to care@deysmedicalup.com within 48 hours of delivery. Claims raised without supporting evidence may be rejected. Disputes raised after 48 hours of recept of damaged/expired /wrong products  and 7 days for general returns will not be entertained at any circumstance.
Upon verification, the resolution will be supported by a Coupon Code equivalent to the value of the affected product(s).
How to Initiate a Return
Follow these steps to raise a return request. Do not ship back the item before receiving our confirmation.
Email us at: Â care@deysmedicalup.com
Use the subject line: “Return Request — Order number /Your Order ID.
Include the following details in your email:
Order ID, product name & SKU, quantity, reason for return, and supporting photos/video (if applicable).
Await our acknowledgement (1–3 business days)
Our team will review your request and respond with either approval, rejection, or a request for more information.
Upon approval, ship or hand over the item to our logistic partner.
We will provide return shipping instructions. Do not dispatch the item without written approval from our end.
Coupon issued after inspection of returns goods.
Once the returned item is received and cleares  inspection, your coupon code will be issued within 5–7 business days.
Return Pickup / Shipping
Reverse Pickup (where available):
- For verified cases of wrong, defective, or damaged products, we will arrange a free reverse pickup through our courier partner at no cost to you.
- Reverse pickup is subject to serviceability at your delivery destination only.
- Please ensure the item is securely packed with all original contents before the pickup by our agent.
Do not return any item without written approval from our end. Unapproved returns will be rejected and the item will not be compensated to the sender. Deys Medical will not be liable for parcels sent without prior approval.
Inspection & Approval
All returned products go through a mandatory quality inspection by our team upon receipts. This typically takes 2–4 business days after the item arrives at our premises.
What we inspect:
- Product identity — whether the returned item matches the order.
- Packaging integrity — original seals, shrink wraps, labels, and tamper-evident.
- Batch number and expiry date should match with our forwarding dispatch.
- Presence of the original invoice or packing slip (or provided order ID).
- Condition of the product — Signs of tempering, unused, undamaged.
Possible outcomes of inspection:
- APPROVED: Coupon code issued within 5–7 business days of
- PARTIALLY APPROVED: Coupon issued for the approved item(s) only; rejected items will be noted and communicated.
- REJECTED: Item does not meet return We will notify you within 48 hours of the inspection outcome. Rejected items may be returned to the customer at their courier cost, or disposed of per regulations.
Our inspection decisions are final. If you believe an inspection outcome is in error, please write to care@deysmedicalup.com within 7 days of the inspection decision with any additional supporting evidence for review.
Refund Mode — Coupon Code Only
Our Refund Method: Store Coupon Code
We do not provide monetary refunds of any kind. This means we do not issue refunds to bank accounts, UPI wallets (Google Pay, PhonePe, Paytm, etc.), or any other payment instrument .
This policy applies without exception. Approving a return entitles the customer exclusively to a Coupon Code equivalent in value to the returned item(s), including applicable GST.
How the coupon is issued:
- Once the returned product cleared  inspection, a unique coupon code is generated by our team.
- The coupon is sent to the registered email address and/or registered mobile number associated with your order.
- The coupon value equals the paid price of the returned product(s) including GST.
- Coupon issuance may takes 5 –7 business days after the inspection is complete.
How to redeem the coupon:
- Apply the coupon code at checkout on https://deysmedicalup.com
- The coupon can be redeemed on any eligible product(s).
- The coupon is valid for 30 days from the issuing date, If  it expires, cannot be reinstated.
 We assure you that the coupon gives you complete flexibility to choose any product you need from our full catalogue within 30 days.
Coupon Code Terms
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DETAIL
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Order Cancellations
Cancellation by customer (before dispatch):
- If you wish to cancel an order, contact us at care@deysmedicalup.com as soon as possible.
- Cancellations are accepted only before the order has been dispatched from our end.
- Once dispatched (shipping label generated and handed to the courier), the order cannot be cancelled.
Resolution for cancelled pre-dispatch orders:
- For pre-paid orders (online payment), Dey’s Medical will issue a Coupon Code equivalent to the full paid amount (including GST) within 5–7 business days.
Cancellation by Dey’s Medical:
Dey’s Medical reserves the right to cancel any order in the following circumstances:
- Product found to be out of stock or discontinued.
- Regulatory restriction or licensing issue preventing dispatch of a specific product.Â
- Pricing or description error on the website (an obvious error, g., ₹1 for a ₹1,000 product).
- Suspicion of fraud, bulk purchasing for resale, or misuse of the products.
In all cases of cancellation by Dey’s Medical, the customer will be notified via email/SMS.
Exchanges
If you received a wrong or defective product, please initiate a return, upon approval and inspection, a Coupon Code will be issued for the value of the returned item. You may then use this coupon to purchase the correct product or any other item of your choice on website -www.deysmedicalup.com.
Delays & Non-Receipt of Coupon
If you have not received your coupon within 10 business days of our inspection confirmation:
- Check your spam/junk folder for the email from care@deysmedicalup.com.
- Verify that your registered email and phone number are correct in your Deys Medical
- Write to us at care@deysmedicalup.com with your Order ID and return reference
- Our support team will investigate and re-issue the coupon within 2–3 business days of your
Important: The 30-day validity of your coupon begins from the original issuance date, not from the re-send date. Please track your return status and contact us promptly if there are delays. We are not responsible for coupons that expire due to late reporting by the customer.
Fraud / Abuse Policy
Dey’s Medical is committed to fair service for all customers. We have systems in place to detect and prevent abuse of our returns and coupon process.
We reserve the right to refuse, suspend, or permanently block return privileges and account access in cases including but not limited to:
- Returning a different product than the one purchased (product swapping).
- Filing false damage or defect claims without genuine supporting documents.
- Repeatedly initiating returns without valid coupon code.
- Misuse or fraudulent sharing of coupon code.
- Any form of misrepresentation of identity, order, or delivery
Dey’s Medical reserves the right to report fraudulent activity to relevant authorities under applicable Indian law, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019.
Changes to this Policy
Dey’s Medical reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Changes become effective upon publication on this page.
We encourage you to review this page periodically. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the revised policy.
For significant changes that materially affect customer rights, we will make reasonable efforts to notify registered customers via email.
Contact Us
Our customer support team is here to help. For all return-related queries, please reach out through the following channels:
- Email (preferred): care@deysmedicalup.com — Responses within 1–3 business
- Phone: +91-XXXXX-XXXXX — Mon to Sat, 10:00 AM – 6:00 PM IST (excluding public holidays).
- Website: https://deysmedicalup.com
When contacting us, please have your Order ID, registered email address, and a brief description of your issue ready. This helps us resolve your query faster.
Need help with a return?
Our team is ready to assist you. Reach out and we'll guide you through every step of the process.
- Email care@deysmedicalup.com
- Visit deysmedicalup.com
