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Last updated: July 2026
IMPORTANT: PLEASE READ BEFORE RETURNING
7 Days
Coupon Code Only
30 Days
Email Us
Scope of this Policy
Return Eligibility & Time Window
- A return request must be raised within 7 days of the delivery date as confirmed by our logistics partner.
- Requests raised after this window will not be accepted.
Return is allowed only if:
- Product arrived damaged
- Product is defective
- Wrong product received
- Product expired or spoiled
- Wrong product received
Return NOT allowed if:
- You simply don't like the product
Please note: “Change of mind” and “no longer required” are not accepted as return grounds for medical, pharmaceutical, or personal care products, in keeping with standard industry norms and regulatory guidelines.
Non-Returnable Items
Due to the nature of pharmaceutical, health, and hygiene products, the following categories are strictly non-returnable and non-refundable under any circumstances:
- Prescription medicines (Rx drugs)
- Schedule H, H1, and X drugs
- Opened or used medicines / tablets / capsules / syrups
- Products with broken inner seals or tamper-evident stickers
- Temperature-controlled / cold-chain products (insulin, biologics, vaccines)
- Opened personal hygiene products (sanitary items, diapers, bandages)
- Opened cosmetics, skincare, and topical preparations
- Surgical consumables, needles, syringes, lancets (safety regulations)
- Nutritional supplements / protein powders once opened
- Free gifts, bonus products, or promotional items
- Products purchased on clearance, sale, or marked "final sale"
- Products returned beyond 7 days of delivery
Regulatory notice: Returns of prescription medicines and controlled substances are governed by the Drugs & Cosmetics Act, 1940. We are legally prohibited from accepting and reselling such items once they leave our licensed premises.
Damaged, Defective, Wrong or Expired Products
Accepted grounds under this category:
- Product visibly damaged due to mishandling in transit (dented, crushed, leaking packaging).
- Manufacturing defect present at the time of
- Wrong product or wrong variant delivered against the confirmed
- Product delivered past its printed expiry / best-before
Evidence required:
- Clear photographs of the sealed outer package, damaged item, and batch/expiry
- A short video unpacking the parcel is strongly recommended for damage
- Photograph of the shipping label showing the order
Submit all evidence to care@deysmedicalup.com within 48 hours of delivery. Claims raised without supporting evidence may be rejected. Disputes raised after 48 hours for damage/expiry claims (and 7 days for general returns) will not be entertained.
Upon verification, the resolution will be a Coupon Code equivalent to the value of the affected product(s). See Section 8 for full details.
How to Initiate a Return
Email us at care@deysmedicalup.com
Use the subject line: “Return Request — Order #[Your Order ID]”.Include the following details in your email:
Order ID, product name & SKU, quantity, reason for return, and supporting photos/video (if applicable).
Await our acknowledgement (1–3 business days)
Our team will review your request and respond with either approval, rejection, or a request for more information.
Upon approval, ship or hand over the item
We will provide return shipping instructions. Do not dispatch the item without written approval from our team.
Coupon issued after inspection
Once the returned item is received and passes inspection, your coupon code will be issued within 5–7 business days.
Prefer to speak to us? You may also call us on +91-XXXXX-XXXXX during business hours (Mon–Sat, 10 AM – 6 PM IST). However, all return requests must be confirmed in writing via email for our records.
Return Pickup / Shipping
Reverse Pickup (where available):
- For verified cases of wrong, defective, or damaged products, we will arrange a free reverse pickup through our courier partner at no cost to you.
- Reverse pickup is subject to serviceability of your pin code by our logistics
- Please ensure the item is securely packed with all original contents before the pickup agent
Self-Ship (where reverse pickup is not available):
- If reverse pickup is not available at your location, you will be asked to self-ship the product to our returns address (provided via email upon approval).
- Use a reliable courier with a tracking Share the tracking details with us via email.
- Shipping charges for self-ship are non-reimbursable unless the return was caused entirely by our error (wrong or defective product).
Do not return any item without written approval from our team. Unapproved returns will be rejected and the item will not be returned to the sender. Deys Medical will not be liable for parcels sent without prior authorisation.
Inspection & Approval
What we inspect:
- Product identity — whether the returned item matches the order in
- Packaging integrity — original seals, shrink wraps, labels, and tamper-evident
- Batch number and expiry date match with our dispatch
- Presence of the original invoice or packing slip (or provided order ID).
- Condition of the product — unused, undamaged, no signs of
Possible outcomes of inspection:
- APPROVED: Coupon code issued within 5–7 business days of
- PARTIALLY APPROVED: Coupon issued for the approved item(s) only; rejected items will be noted and communicated.
- REJECTED: Item does not meet return We will notify you within 48 hours of the inspection outcome. Rejected items may be returned to the customer at their courier cost, or disposed of per pharmaceutical regulations.
Our inspection decisions are final. If you believe an inspection outcome is in error, please write to care@deysmedicalup.com within 7 days of the inspection decision with any additional supporting evidence for review.
Refund Mode — Coupon Code Only
Our Refund Method: Store Coupon Code
Deys Medical does not provide monetary refunds of any kind. This means we do not issue refunds to bank accounts, UPI wallets (Google Pay, PhonePe, Paytm, etc.), debit or credit cards, net banking, or any other payment instrument — regardless of the original payment method used. This policy applies without exception. Approving a return entitles the customer exclusively to a Deys Medical Coupon Code equivalent in value to the returned item(s), including applicable GST. This approach allows us to maintain regulatory compliance across our pharmaceutical inventory while ensuring you receive full value for your approved return.How the coupon is issued:
- Once the returned product passes inspection, a unique coupon code is generated by our
- The coupon is sent to the registered email address and/or registered mobile number associated with your Deys Medical account / order.
- The coupon value equals the paid price of the returned product(s) including GST (exclusive of any separately charged shipping fees, unless the error was ours — see Section 6).
- Coupon issuance takes 5–7 business days after the inspection is complete.
How to use the coupon:
- Apply the coupon code at checkout on com.
- The coupon can be redeemed on any eligible product(s) in a single
- There is no minimum order value requirement to use the coupon (unless specifically stated on the coupon itself).
- The coupon is valid for 30 days from the date it is After this date, it expires and cannot be reinstated.
We understand that a coupon may feel different from a direct refund. We assure you that the coupon gives you complete flexibility to choose any product you need from our full catalogue within 30 days. If you need assistance finding the right product to use your coupon value, our team is happy to help.
Coupon Code Terms
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Order Cancellations
Cancellation by customer (before dispatch):
- If you wish to cancel an order, contact us at care@deysmedicalup.com as soon as
- Cancellations are accepted only before the order has been dispatched from our
- Once dispatched (shipping label generated and handed to the courier), the order cannot be cancelled. In such cases, you may initiate a return upon delivery under Section 5.
- For prescription orders, cancellation may be subject to regulatory review and may not always be possible after the prescription has been processed.
Resolution for cancelled pre-dispatch orders:
- For pre-paid orders (online payment), Deys Medical will issue a Coupon Code equivalent to the full paid amount (including GST) within 5–7 business days.
- In rare cases — such as where the payment gateway or bank initiates a systemic reversal, or where a duplicate charge occurred due to a technical error confirmed by our payment processor — a direct payment reversal to the original payment source may be processed. This is an exception, not the standard policy, and is determined solely at Deys Medical’s discretion based on the technical evidence available.
Cancellation by Deys Medical:
Deys Medical reserves the right to cancel any order in the following circumstances:- Product found to be out of stock or discontinued after order
- Regulatory restriction or licensing issue preventing dispatch of a specific
- Pricing or description error on the website (an obvious error, g., ₹1 for a ₹1,000 product).
- Inability to verify a prescription or complete a compliance check for Rx
- Suspicion of fraud, bulk purchasing for resale, or misuse of the
In all cases of cancellation by Deys Medical, the customer will be notified via email/SMS, and a Coupon Code for the full order value will be issued promptly. Where a direct payment reversal is the only practical remedy (e.g., prescription rejected entirely before processing), we will work with our payment gateway to facilitate it on a best-effort basis.
Exchanges
Deys Medical does not offer product exchanges. We are unable to process like-for-like or variant swaps due to the pharmaceutical and regulatory nature of our inventory.
If you received a wrong or defective product, please initiate a return under Section 5. Upon approval and inspection, a Coupon Code will be issued for the value of the returned item. You may then use this coupon to purchase the correct product or any other item of your choice on deysmedicalup.com.
This process ensures you always have the flexibility to choose exactly what you need, rather than being locked into a direct swap that may not suit your current requirements.
Delays & Non-Receipt of Coupon
If you have not received your coupon within 10 business days of our inspection confirmation:
- Check your spam/junk folder for the email from care@deysmedicalup.com.
- Verify that your registered email and phone number are correct in your Deys Medical
- Write to us at care@deysmedicalup.com with your Order ID and return reference
- Our support team will investigate and re-issue the coupon within 2–3 business days of your
Important: The 30-day validity of your coupon begins from the original issuance date, not from the re-send date. Please track your return status and contact us promptly if there are delays. We are not responsible for coupons that expire due to late reporting by the customer.
Fraud / Abuse Policy
Deys Medical is committed to fair service for all customers. We have systems in place to detect and prevent abuse of our returns and coupon process.
We reserve the right to refuse, suspend, or permanently block return privileges and account access in cases including but not limited to:
- Returning a different product than the one purchased (product swapping).
- Filing false damage or defect claims without genuine supporting
- Repeatedly initiating returns without valid
- Misuse or fraudulent sharing of coupon
- Using returns as a means to obtain products for
- Any form of misrepresentation of identity, order, or delivery
Deys Medical reserves the right to report fraudulent activity to relevant authorities under applicable Indian law, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019.
Changes to this Policy
Deys Medical reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Changes become effective upon publication on this page.
We encourage you to review this page periodically. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the revised policy.
For significant changes that materially affect customer rights, we will make reasonable efforts to notify registered customers via email.
Contact Us
Our customer support team is here to help. For all return-related queries, please reach out through the following channels:
- Email (preferred): care@deysmedicalup.com — Responses within 1–3 business
- Phone: +91-XXXXX-XXXXX — Mon to Sat, 10:00 AM – 6:00 PM IST (excluding public holidays).
- Website: com
When contacting us, please have your Order ID, registered email address, and a brief description of your issue ready. This helps us resolve your query faster.
Need help with a return?
Our team is ready to assist you. Reach out and we'll guide you through every step of the process.
- Email care@deysmedicalup.com
- Visit deysmedicalup.com
