Privacy Policy
Below is a draft Privacy Policy for deysmedicalup.com. You can review and modify it to fit any legal requirements, local regulations (e.g., India’s data protection laws), and your actual practices (data collection, third parties, etc.). Let me know if you want a shorter summary version or modifications for specific regulations (e.g. GDPR, CCPA).
Effective Date: 08.08.2025
Welcome to Dey’s Medical (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website deysmedicalup.com (the “Site”). By using or accessing our Site, you agree to the terms of this Policy.
1. Information We Collect
- Personal Information
- Name
- Email address
- Postal address
- Phone number or WhatsApp number
- Payment information (credit/debit card details, bank account, UPI, or other payment methods)
- Shipping/delivery address
- Usage Data / Technical Information
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent on the Site
- Referring / exit pages
- Other usage analytics (how you interact with the Site)
- Other Information
- Communication preferences
- Order history
- Feedback or reviews you provide
- Marketing or promotional preferences
2. How We Use the Information
We use your information for the following purposes:
- To process and fulfill your orders, including payments, shipping, and delivery
- To communicate with you about your orders, respond to inquiries, or provide customer support
- To personalize your experience (e.g. showing relevant products or offers)
- To send you promotional materials or newsletters (only if you’ve opted in)
- To improve our Site, products, and services via analytics and feedback
- To detect and prevent fraud or other security issues
- To comply with laws, rules, or regulations
3. Legal Basis for Processing
Where required by applicable data protection laws, our legal basis for collecting and using your personal information include:
- Performance of a contract (e.g., when you purchase a product from us)
- Your consent (for marketing communications, subscribing to newsletters, etc.)
- Compliance with legal obligations
- Our legitimate interests (like improving our services, ensuring security, preventing fraud), except where these interests are overridden by your rights
4. Sharing Your Information
We may share your personal information with:
- Service Providers: third-party vendors who help us with payment processing, shipping, hosting, email communications, analytics, marketing tools
- Affiliates / Business Partners: if needed for offering promotions or fulfilling orders
- Legal Authorities: when required by law, court order, or governmental regulation
- Business Transfers: in case of merger, acquisition, or sale of assets, your information may be transferred
We will not sell your personal information to third parties for their promotional purposes without your explicit consent.
5. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance your experience, such as remembering your preferences, login information, and tracking Site usage.
- You have the right to refuse some or all cookies. Most browsers allow you to control cookies via browser settings. Please note that refusing cookies may affect how the Site functions.
- We may use third-party analytics tools (e.g. Google Analytics) for insights into usage patterns.
6. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes, but is not limited to:
- Secure server storage, encryption where applicable
- Access controls and restricted access to data
- Regular security assessments and monitoring
7. Data Retention
We retain your personal information only for as long as needed to:
- Provide the services you have requested
- Comply with legal obligations (e.g. tax, accounting)
- Resolve disputes, enforce our agreements, or for legitimate business purposes
After the retention period, your data will be securely deleted or anonymized.
8. Your Rights
Depending on applicable laws, you may have the following rights with respect to your personal data:
- Right to access the personal data we hold about you
- Right to correct or update inaccurate or incomplete information
- Right to erase your data (delete) under certain circumstances
- Right to restrict or object to certain processing
- Right to data portability (where applicable)
- Right to withdraw consent at any time (for processing based on consent)
- Right to opt out of marketing communications
To exercise these rights, please contact us using the contact details given below.
9. Children’s Privacy
Our Site is not intended for children under the age of 13 (or higher, depending on local laws). We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us to delete the data.
10. International Transfers
If you are accessing the Site from outside India, your information may be transferred to and maintained on servers or databases located outside your jurisdiction. We will ensure such transfers are done in compliance with applicable data protection laws and with adequate safeguards in place.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Post the updated version on this Site
- Update the Effective Date at the top
Notify you of significant changes (for example via email or site notice), if required
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:
Dey’s Medical
Email: care@deysmedicalup.com
Phone / WhatsApp: +91 8981225807
Toll-Free: 1-800-345-8238
Address: 1B, DEODAR STREET, 2ND FLOOR KOLKATA:- 700 019